At Sophia Explore, we strive to provide you with the best shopping experience. Please read our Refund and Return Policy carefully to understand your rights and obligations.

1. Eligibility for Refunds and Returns

• Refunds or returns are only accepted for items that are:
  • Damaged or defective upon delivery.
  • Incorrect items that differ from your order.
• Claims must be made within 3 days of delivery.

2. Refund Guidelines

• Refunds will only be issued if a replacement item cannot be provided.
• Refunds will be processed through cash upon returning the item to our delivery agent.

3. Exchange Guidelines

• Exchanges are allowed for damaged, defective, or incorrect items.
• Items must be returned in their original condition, including packaging and tags.

4. Warranty

• Products come with no warranty unless explicitly stated on the product page.
• For warranty-related concerns, please contact us with the order details.

5. Conditions for Returns

• The product must be unused, undamaged, and in its original packaging.
• A valid proof of purchase (receipt or order confirmation) must be provided.

6. Process for Returns and Refunds

• Contact our customer support team within 3 days of delivery to initiate a return.
• Provide details of the issue along with photographs of the product (if applicable).
• Our team will arrange a pickup for the return and confirm refund/exchange eligibility.

7. Payment Method

• As we operate on a Cash on Delivery (COD) basis, all refunds will be issued in cash at the time of item return.
• No other payment or refund methods are available.

8. Non-Returnable Items

• Products that are not eligible for returns include:
  • Items damaged due to misuse or improper handling.
  • Products that do not meet the return conditions outlined above.

9. Contact Us

For further assistance with refunds or returns, please reach out to us: [email protected].